Anonymous
map-marker Toronto, Ontario

Flowers not delivered

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Flowers were ordered to be delivered on a Sunday. On Monday morning i contacted the company who then said they were unable to deliver the flowers until Tuesday and offered an upgrade. I was not advised they couldn't deliver the flowers on the day requested which was a birthday so 2 days later was not acceptable. A refund was not offered (only to send 2 days later or give me a credit) until i insisted. Horrible customer service
View full review

User's recommendation: Don't use this service.

Sandra A Ups

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cambridge, Ontario

Very dissatisfied

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bloomex Canada - Very dissatisfied
Bloomex Canada - Very dissatisfied - Image 2
Bloomex Canada - Very dissatisfied - Image 3
I ordered flowers for a funeral and the picture on the website compared to the actual flowers that arrived are as different as night and day, it was a very sad looking display of flowers and I am embarrassed to have my name on the card that sent them. See photos below of what I ordered and what I received.
View full review
Loss:
$75
Pros:
  • Sales consultant was polite and helpful
  • Order was easy
Cons:
  • Scrawny sloppy ugly arrangement

Preferred solution: Price reduction

User's recommendation: Do not use this company!

Vicky W Qvl
map-marker North York, Ontario

Terrible Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bloomex Canada - Terrible Customer Service

I am so disgusted with this company. My sister's husband passed away and I wanted to send her a basket.

I chose a CHEESE basket for $69.99 to be sent to her. It was supposed to be delivered in two days. Never arrived and I phoned them. They said the order was placed and she would receive it the next day.

Finally, two days later she received this basket with CHOCOLATE, NO CHEESE. I get my visa bill and they charged me $207.90!!! I cannot afford a $200.00 basket. I called them and they told me that I ordered two baskets, which I did not.

They said they would not refund me and my sister NEVER received the so called second basket. You tell me if you would pay $207.00 for this basket.

I will never use this company again! I have disputed it with my credit card company and am hoping to get a refund that way!!

View full review
Loss:
$134

Preferred solution: Price reduction

User's recommendation: Do not order from this company. They are thieves!!! Do you think this basket is worth $207.00??

Roxanne W Rqj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Disappointed

Bloomex Canada - Disappointed
Bloomex Canada - Disappointed - Image 2
Bloomex Canada - Disappointed - Image 3
I had ordered this arrangement and had even paid for them to be supersized , what I ordered online and what was delivered was absolutely disappointing! They were so little to the arrangement, I have pictures to show this! I know they were on sale but still should have gotten the arrangement that was ordered or at least similar! Pictures tell the tale!
View full review
Pros:
  • Easy to order online
Cons:
  • Not worth to order online

Preferred solution: Price reduction

User's recommendation: Do not order online, go to a local store and order directly’

Resolved
Tlaloc Oic

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Burnaby, British Columbia

Resolved: Appalling ‘service’. I will never use Bloomex ever again and will advise all my friends.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Mar 10, 2024

Company fixed the issue and I have been provided with apology.

Original review Feb 24, 2024
Told Feb 23 ( Friday ) that floral. arrangement would be delivered to a friend 3 days post operative this morning.

No delivery. When I phoned to rectify this, I was told Bloomex does not deliver on a Saturday plus the floral shop does not have the same
specials so they could ( magically I guess) deliver on Tuesday at an additional cost of $22.00(!) to upgrade.
I was also tol my friend lives in an area outside of their delivery area!

They live very close to Quality Foods right by their city centre.
Of course, very annoyed and advised them to refund my money.
Order # 434****. I paid via Master Card.
Thank you
Cathleen McEwen
View full review

User's recommendation: Use a different companu

Dominique B Rdj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Montreal, Quebec

Horrible experience

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bloomex Canada - Horrible experience
Bloomex Canada - Horrible experience - Image 2
Bloomex Canada - Horrible experience - Image 3
Bloomex a pris 3 jours à livrer le bouquet (le mauve et blanc), un bouquet qui n'avait rien à voir et beaucoup moins beau que celui que j'avais commandé (les marguerites). Et on me refuse un dédommagement ou un remplacement. Qui plus est. Ma commande a disparu de mon historique. De vrais escrocs.
View full review

User's recommendation: Do not order from Bloomex.

Anonymous
map-marker Winnipeg, Manitoba

Delayed delivery

NEVER order from Bloomex.ca. Worst ever.

I ordered a bouquet of flowers for my wife on our anniversary. I've ordered them a day early and received an email/voicemail saying it will be delayed. Okay. I was fine with that since the flowers will be just on time.

The day on my anniversary, I checked the order status on Bloomex.ca website. It says "investigation". WTF does that mean!?! I spoke with the online chat.

No real help there as it's a bot - not a real person. I called their number and spoke with a real human being. I asked about the status of my order. The lady said, its under investigation as they dont have flowers for me and I will need to wait tomorrow for delivery.

Really!?! Tomorrow!?! Tomorrow, too late. I asked for a refund.

NOPE. Refunds are against their policy. They offered store credit or set another date for delivery for the future. Horrible experience!!!

I urge people to NEVER order from this place. Please do some googling. There are numerous posts regarding Bloomex.ca about their services. PLEASE DO NOT WASTE YOUR GOOD HARD EARNED MONEY HERE.

YOU CAN ALWAYS DO SO MUCH BETTER THAN THIS *** I've read on other posts that the flowers you received arent even the ones they advertise on their site. Also, some even said their flowers came DOA. Complete garbage and that business should be shutdown.

I wish I Googled this place and saved me $100. I hope people see this and help them save money.

View full review

User's recommendation: NEVER buy here

Rachel L Qci

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No response to my email

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bloomex Canada - No response to my email
Bloomex Canada - No response to my email - Image 2
Bloomex Canada - No response to my email - Image 3
Bloomex Canada - No response to my email - Image 4
Bloomex Canada - No response to my email - Image 5
Updated by user Sep 23, 2023

They did not email or call back. I am Totally disgusted with their service

Original review Aug 24, 2023
Flowers that were received, were not anything like the picture. Even all the flowers were different colors. When friend received the flowers, roses were all brown, and droopy daisies were all droopy, and that was not correct.
View full review

Preferred solution: Full refund

Fiona S Dni

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Tracking information

Bloomex Canada - Tracking information
Every time I call the numbers provided it says call can not be completed. I have also sent emails inquiring about the tracking status of my order because I bought an arrangement for my fathers funeral service tomorrow. The only contact I have had was the day of purchase 7 days ago.
View full review

User's recommendation: 0 stars

Anonymous
map-marker Prince George, British Columbia

Missing part of an order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered flowers and chocolates on December 19 to be delivered on December 20. The flowers were delivered but the chocolates I ordered were not with the flowers. I have called twice about this and still the chocolates have not been delivered and I have not been offered a refund or any information about what will be done. I realize it is a very busy time, but I would like the problem to be addressed. I dont think I will be ordering this way in the future! Thank you.
View full review

User's recommendation: I would not recommend Bloomex to anyone - very poor customer service!

Anonymous
map-marker Burnaby, British Columbia

Billing department unprofessional. unhelpfull

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Requested invoice to be sent to another email, they keep saying it sent. i keep telling them to send new email, but they just told you it sent to old one. refused to send correct email. sucks
View full review
Anonymous
map-marker Moncton, New Brunswick

Bloomex will not give me a refund. Did not receive my order. Got someone else’s order and the plant was dead. Terrible customer service.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Plant that I had ordered did not arrive instead found a frozen plant at front door from someone else. Could barely understand the guy on the phone from customer service. Company is stating they will not give me a refund.
View full review

User's recommendation: Definitely would NOT recommend!

Resolved
Liana Lfo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kelowna, British Columbia

Resolved: Late delivery, bad customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Oct 11, 2023

Company fixed the issue and I have been provided with discount on future orders.

Original review Oct 11, 2023
I give only one star because my birthday flower order was delivered 3 days late. My order was put on hold for some reason and customer service didn't call me to clarify. After my 3rd attempt to talk to the customer service representative, the order was finally processed and delivered 3 days later. The flowers were beautiful but different from what I ordered and paid for. I am not going to use this flower company in the future.
View full review

User's recommendation: Do not order from Bloomex if your order is time sensitive.

Odies Zqh
map-marker Lakeside, Ontario

Very disappointed Customer.

e were very disappointed in the service from Bloomex on an order we placed back on June 17th 2023. We spent $119.70. The order was for flowers, a balloon, Belgium Truffles and a card. So; You didn't put in a card which you charged $5 for. The recipient had no idea who sent the flowers. You substituted a box of Ritz crackers for a $12.99 box of Belgium Truffles. (Hardly equal value). You really need to do better if you want us to be a repeat customer. t_ace49@***.com is the name the order was placed under! Feel free to check out our Google review on your service!Don't go there.D
View full review

User's recommendation: Don't use this service unless you want to get ripped off.

Renee R Fhv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Delivered the wrong flowers and vase - twice!

I ordered the Delicate Delight flowers (very colourful) with upgraded vase. They delivered short stemmed white roses in a vase stamped "Bloomex." I called to complain and asked for a credit to my Visa since the 'arrangement' was nothing like the photo online.

Terrible customer service and extremely false advertising. I was told that on the site it says they may alter the arrangement depending on stock. This was not a slight alteration - it was a completely different 'bouquet' that I could have picked up at Costco for $25.

I will never order from Bloomex again and have told everyone I know to avoid them.

Read the other reviews to see what the flowers actually look like. This company should be ashamed of their products and lack of customer service.

View full review
Loss:
$87
Cons:
  • False advertising and horrible customer service

Preferred solution: Full refund

User's recommendation: AVOID AT ALL COSTS!

Anonymous
map-marker Germiston, Gauteng

Requesting a refund, my order was never processed

My order was not fully processed. I called bloomex last week and Kim promised that the refund will be processed. I have not received anything yet and no communication.
View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article