Bloomex Flowers - Poor Service and misleading information on website
there is nothing good i can say about this company. I live in Australia and had sent 3 different items ordered from Bloomex Canada. I order a floral cake, Gourmet Hamper and blooming planter Box.
Only to find the floral cake was sent as a vase of flowers (looked nothing like a flower cake), the blooming planter was meant to have 3 blooming flowers and 1 green plant... i got all green shrub and one white flower... the gourmet basket was a tiny basket that didnt include all that was described and the delivery fee although said $14 for some reason i was being charged $19CAN which i dont understand why since it was still before the follow day delivery since it was from Australia time not canada time.
I complained and they re-delivered with 'free upgrade' only to find that ONE of the items that i ordered wasnt even delivered... so AGAIN i complained this time they claim that it had been delivered last week but after speaking to my mother in law... nothing was delivered. now I am getting no response from their customer service team and even their 'VIP customer service'. They dont refund they just keep saying they will re-deliver however what they keep delivering is wrong, looks like sh*t even though they said there is a delay in delivery in order to get the 'freshest flowers' flowers didnt look SO FRESH when delivered anyways. and until now the blooming planter basket was never delivered yet this one was the most expensive item that i purchased.
RIPPED OFF NEVER ORDER FROM THESE PEOPLE THEY JUST ROB YOU!!
Review about: Bloomex Flowers Blooming Planter Arrangement.
Reason of review: Poor customer service.
Monetary Loss: $146.
Preferred solution: Full refund.
I didn't like: Customer service and products delivered were wrong.