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Bloomex was not a positive experience for me. I ordered online to what I thought was Kemptville Florist, but there was a crossover and my order went to Bloomex.

I ordered a basket to be delivered to the hospital on may 6. My order still did not arrive by May 10 when my friend was being discharged from hospital. I asked for the order to be cancelled, but I was to be charged $25 for the process. I then asked to continue the order to my friend's house.

The address was written and confirmed. I called two days later and still no basket. Finally on May 13, I spoke to an agent and he told me the basket went to the wrong address.

He did tell me at this point that my order would be refunded. Bloomex is a so called call center with absolutely no customer service.

Product or Service Mentioned: Bloomex Flowers Delivery Service.

Reason of review: Problem with delivery.

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