Bloomex Flowers - Terrible flowers, terrible service

I live in the US and wanted to send flowers for mothers day to my mom who lives in Canada.I found a nice arrangement called 'Shades of Pink' on the Bloomex website.

I paid an additional $9 for a vase and a card. When I didn't hear anything from my mom on the day they were to be delivered I called Bloomex. I was told they were never delivered and they didn't know why. I requested that the flowers not be delivered and to be refunded.

I was told that a 'supervisor' would be in touch with me personally within 24 hours. I never heard anything and then my mom called the next day to tell me she received the flowers. They arrived without a vase and looked like a grocery store bouquet and they were YELLOW roses (which I hate) not pink gerber daisies. Brutal!

I have written and called Bloomex and have yet to hear back from their customer service people.I will never waste my money through Bloomex again.

This review is a subjective opinion of a user.
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More Review Details

Diversity of Products or Services
Delivery Service
Advertised vs Delivered
Price Affordability
Turnaround Time
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
Discounts and Special Offers
Style and Design

  • What I liked
      No items
  • What I disliked
    • Everything horrible service

Reason of review:
Poor customer service
Preferred solution:
Full refund
Product or service
Bloomex Shades Of Pink Bouquet
Review category
Flowers / Florist
review #846508

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